Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Definitions
For the purposes of this Policy:
Delivery
When will I get my order?
Do you offer FREE SHIPPING?
Yes, we offer free shipping on all US orders. For the rest of the world, Shipping charges will be added at the time of checkout.
Will I be charged customs for my order?
We are committed to providing excellent service and support for the global community. With that being said, international shipping can be complicated so we want to provide you with as much information as we can. If after reading all of this, you have specific questions, please contact us and we’ll be happy to help you.
For some international orders, we may ask for a credit card verification form in order to process your order. It protects the cardholder and us against fraudulent transactions.
When using your credit card, you will be billed in US dollars and your credit card company will bill you in your local currency at the current exchange rate.
International shipments may be subject to import taxes, duties, and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by us. These fees are specific to the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied by us at checkout does NOT cover any duties, taxes, or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you. For more details about import fees, check out the ‘International Duties, Taxes, and Other Fees‘ section below.
Sometimes your country’s customs department will require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find a copy of that by looking at your order history under your profile. If you need further assistance, please contact us.
What Happens If My Order Is Delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
I entered the wrong address at the time of checkout. Can I change it?
If the order is still in the processing phase then we can still change it. Please contact us at info@freedomfashionbystephanomusa.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.
Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more: [PUT THE LINK TO YOUR RETURN POLICY HERE].
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at info@freedomfashionbystephanomusa.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Please note:
How do I track my order?
You’ll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@freedomfashionbystephanomusa.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@freedomfashionbystephanomusa.com within thirty (30) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
For additional information on refunds and returns please visit: [PUT THE LINK TO YOUR RETURN POLICY HERE].
Shipping Cost: This is the cost charged by us at checkout to cover the cost of the shipping method you select for your order. Unless explicitly stated in writing by our representative, it does not cover any of the following:
QUESTIONS
If you have any questions concerning our shipping policy, please contact us at: